Strategic supplier performance evaluation: A case-based action research of a UK manufacturing organisation
Strategic supplier performance evaluation: A case-based action research of a UK manufacturing organisation
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DOI：
10.1016/j.ijpe.2014.09.021
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发表时间：
2015-08-01
影响因子：
12
通讯作者：
Ho, William
中科院分区：
文献类型：
--
作者：
Dey, Prasanta Kumar;Bhattacharya, Arijit;Ho, William
本研究的主要目的是利用综合分析框架展示英国制造组织的战略供应商绩效评估。在当今的行业中，与战略供应商建立长期合作关系是很常见的。然而，为了确保整个供应链的绩效，在整个合同期内监控供应商的绩效是很重要的。因此，客户组织需要动态地衡量供应商的绩效，并告知他们改进措施。虽然有许多研究引入了创新的供应商绩效评估框架和供应商评估的确定标准的实证研究，但很少有关于战略供应商绩效评估的详细应用及其对组织整体绩效的影响的报道。此外，大多数先前的研究都强调供应商选择和评估的滞后因素（质量，交货进度和价值/成本）。本研究提出了供应商评估的领先因素（组织实践、风险管理、环境和社会实践）和滞后因素，并展示了一种系统的方法，通过相关利益相关者和过程映射的参与来识别这些因素。本文的贡献是一个基于现实案例的行动研究，利用集成的分析模型，结合质量功能部署和层次分析法对供应商的绩效评估。该方法的有效性已经通过许多验证（例如焦点小组、业务结果和统计分析）得到了证明。此外，研究表明，供应商绩效的提高对客户组织的运营和业务绩效产生了积极的影响。(C) 2014 Elsevier B.V.版权所有
The main aim of this research is to demonstrate strategic supplier performance evaluation of a UK-based manufacturing organisation using an integrated analytical framework. Developing long term relationship with strategic suppliers is common in today's industry. However, monitoring suppliers' performance all through the contractual period is important in order to ensure overall supply chain performance. Therefore, client organisations need to measure suppliers' performance dynamically and inform them on improvement measures. Although there are many studies introducing innovative supplier performance evaluation frameworks and empirical researches on identifying criteria for supplier evaluation, little has been reported on detailed application of strategic supplier performance evaluation and its implication on overall performance of organisation. Additionally, majority of the prior studies emphasise on lagging factors (quality, delivery schedule and value/cost) for supplier selection and evaluation. This research proposes both leading (organisational practices, risk management, environmental and social practices) and lagging factors for supplier evaluation and demonstrates a systematic method for identifying those factors with the involvement of relevant stakeholders and process mapping. The contribution of this article is a real-life case-based action research utilising an integrated analytical model that combines quality function deployment and the analytic hierarchy process method for suppliers' performance evaluation. The effectiveness of the method has been demonstrated through number of validations (e.g. focus group, business results, and statistical analysis). Additionally, the study reveals that enhanced supplier performance results positive impact on operational and business performance of client organisation. (C) 2014 Elsevier B.V. All rights reserved.