The Utility Argument - Making a Case for Broadband SLAs
The Utility Argument - Making a Case for Broadband SLAs
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实用程序论点 - 为宽带 SLA 提供理由
DOI：
10.1007/978-3-319-54328-4_12
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
R. Stanojevic
中科院分区：
文献类型：
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作者：
Zachary S. Bischof;F. Bustamante;R. Stanojevic
大多数住宅宽带服务都是根据其最大潜在吞吐率来描述的，通常被宣传为具有“高达X Mbps”的速度。虽然这些承诺经常得到满足，但它们的范围相当有限，不幸的是，如果客户收到的服务质量受到损害，则没有上诉的依据。虽然这种“尽力而为”的模式在早期已经足够了，但我们认为，随着宽带用户及其设备越来越依赖于互联网连接，我们将看到对更全面的服务水平协议（SLA）的需求增加。
Most residential broadband services are described in terms of their maximum potential throughput rate, often advertised as having speeds “up to X Mbps”. Though such promises are often met, they are fairly limited in scope and, unfortunately, there is no basis for an appeal if a customer were to receive compromised quality of service. While this ‘best effort’ model was sufficient in the early days, we argue that as broadband customers and their devices become more dependent on Internet connectivity, we will see an increased demand for more encompassing Service Level Agreements (SLA).