Predicting Satisfaction with the Office Environment by Measuring Constraints to Worker Activities
Predicting Satisfaction with the Office Environment by Measuring Constraints to Worker Activities
复制标题
通过测量员工活动的限制来预测对办公环境的满意度
DOI：
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发表时间：
1993
期刊：
影响因子：
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通讯作者：
David B. Lantrip
中科院分区：
文献类型：
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作者：
David B. Lantrip
先前的研究表明，当环境妨碍人们时，人们常常会感到拥挤。这表明适当的环境约束措施可以预测感知的拥挤和环境满意度。这项研究检验了这样一个假设：对居民活动限制较少的环境将被认为具有更高的质量，并且居民会对它们更加满意。以办公环境作为测试用例。通过几种新的定量措施来评估物理环境如何限制工人的流动。这些措施根据工人活动所需空间的大小和形状与可用空间之间的差异而有所不同。办公室活动的空间需求是根据员工日常活动的录像记录来估计的。为本研究开发的计算机程序计算了 194 个工作站中每个工作站的约束测量值。这些对环境约束的估计随后被用来解释工人对其环境的态度中观察到的一些差异。研究结果支持了研究假设。此外，本研究开发的措施和方法提出了一种减少建筑环境拥挤和提高居民环境满意度的新方法。
Previous research has shown that people often feel crowded when the environment gets in their way. This suggests that suitable measures of environmental constraint may be predictive of perceived crowding and environmental satisfaction. This study tests the hypothesis that environments that constrain the activities of their inhabitants less will be perceived as having greater quality and their inhabitants will be more satisfied with them. An office environment is used as a test case. How the physical environment constrains worker movements is assessed with several new quantitative measures. These measures vary depending on the difference between the size and shape of space that workers require for their activities and the space that is available. The spatial requirements of office activities were estimated from videotaped records of the routine activities of workers. A computer program developed for this study computed values for the measures of constraint for each of 194 workstations. These estimates of environmental constraint were then used to explain some of the variance observed in worker attitudes about their environment. The findings support the study hypothesis. Furthermore, the measures and methods developed for this study suggest a new approach to reduce crowding in our built environments and improve inhabitant environmental satisfaction.