Why do volunteer content moderators quit? Burnout, conflict, and harmful behaviors
Why do volunteer content moderators quit? Burnout, conflict, and harmful behaviors
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DOI：
10.1177/14614448221138529
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发表时间：
2022-12
期刊：
影响因子：
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通讯作者：
Angela M. Schöpke-Gonzalez;Shubham Atreja;Han Na Shin;Najmin Ahmed;Libby Hemphill
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文献类型：
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作者：
Angela M. Schöpke-Gonzalez;Shubham Atreja;Han Na Shin;Najmin Ahmed;Libby Hemphill
社交媒体上的内容可能会导致严重的心理困扰。然而，很少有人知道的类型，严重程度，以及由志愿内容版主（VCM），谁自愿做这项工作所经历的痛苦的后果。我们目前的结果来自一项调查，调查了Facebook Group和subreddit VCMs退出的原因，以及退出的原因是否与心理困扰，人口统计数据和/或社区特征相关。我们发现，VCM可能会经历心理困扰，源于与其他版主的斗争，版主的有害行为，以及没有太多的可用时间，这些困扰的经验与他们退出的原因有关。虽然大量的研究都集中在使检测和评估有毒内容的任务更容易或更少的痛苦的节制工作者，我们的研究表明，VCM工作者的社会干预，例如，支持他们在导航与其他主持人的人际冲突，可能是必要的。
Moderating content on social media can lead to severe psychological distress. However, little is known about the type, severity, and consequences of distress experienced by volunteer content moderators (VCMs), who do this work voluntarily. We present results from a survey that investigated why Facebook Group and subreddit VCMs quit, and whether reasons for quitting are correlated with psychological distress, demographics, and/or community characteristics. We found that VCMs are likely to experience psychological distress that stems from struggles with other moderators, moderation team leads’ harmful behaviors, and having too little available time, and these experiences of distress relate to their reasons for quitting. While substantial research has focused on making the task of detecting and assessing toxic content easier or less distressing for moderation workers, our study shows that social interventions for VCM workers, for example, to support them in navigating interpersonal conflict with other moderators, may be necessary.