Measuring the impact of a collaborative planning support system on crisis management
Measuring the impact of a collaborative planning support system on crisis management
复制标题
衡量协作规划支持系统对危机管理的影响
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
S. Tremblay
中科院分区：
文献类型：
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作者：
Genevieve Dube;Chelsea Kramer;F. Vachon;S. Tremblay
危机管理（CM）是指挥与控制的一个方面，其特点是复杂性、不确定性和严重的时间压力。为了应对这些挑战，CM 团队可以使用协作工作支持系统 (CWSS) 来帮助规划他们的干预和协调活动。然而，使用 CWSS 并不一定有益，在某些情况下，不仅会增强性能，还会带来阻碍。因此，了解 CWSS 对团队绩效和 CM 团队合作的影响至关重要。我们开发了一种方法，通过在团队规划活动期间比较交互式智能板与传统地形图的使用来评估 CWSS 的有效性。为此，使用森林消防功能模拟 - C 3 Fire 微世界来模拟动态 CM 情况。我们在绩效、沟通、协调效率和规划质量方面对两组参与者进行了比较。根据初步分析，与地图相比，CWSS的使用似乎有利于规划活动和CM协调。目前正在进行的项目的主要贡献是为 CM 背景下的新技术客观评估提供方法和指标。
Crisis management (CM) is an aspect of command and control characterized by complexity, uncertainty, and severe time pressure. To address these challenges, CM teams can use collaborative work support systems (CWSS) to help plan their intervention and coordination activities. However, the use of CWSS is not necessarily beneficial and in some cases, can impede more than augment performance. Hence, it is essential to understand the impact of a CWSS on team performance and CM teamwork. We have developed a methodology to assess the effectiveness of CWSS by comparing the use of an interactive Smartboard with that of a traditional topographic map during team planning activities. To do so, a dynamic CM situation is simulated using a forest firefighting functional simulation - the C 3 Fire microworld. We compared two groups of participants on the basis of performance, communication, coordination efficiency, and planning quality. Based on a preliminary analysis, in comparison to maps, the use of a CWSS seems to be beneficial to planning activities and CM coordination. At this point the main contribution of the current on-going project is to provide a method and metrics for the objective assessment of new technology in the context of CM.