Crisis management during the SARS threat: a case study of the Metropole Hotel in Hong Kong.
Crisis management during the SARS threat: a case study of the Metropole Hotel in Hong Kong.
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DOI：
10.1300/j171v03n01_05
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发表时间：
2004-01-01
影响因子：
--
通讯作者：
Lam, T.
中科院分区：
文献类型：
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作者：
Leung, P.;Lam, T.
在2003年香港爆发严重急性呼吸系统综合症（SARS）的两周内，酒店入住率下降了80%以上，降至个位数。香港的酒店业在很大程度上措手不及，不得不迅速找到方法来减轻业务和利润的损失。本文通过对香港新都城酒店的个案研究，分析了SARS对香港酒店业的影响，以及酒店业应对SARS的人力资源策略。调查结果显示，无薪休假和非自愿离职是酒店最常见的即时解决方案。
Within a fortnight of the severe acute respiratory syndrome (SARS) outbreak in Hong Kong in 2003, hotel occupancy dropped by more than 80% to a single digit record. The hotel industry in Hong Kong was largely caught unprepared, and had to quickly work out ways in which to mitigate the loss of business and profit. Based on a case study of the Metropole Hotel, this paper identifies the impact of SARS on hotels in Hong Kong, and the relevant human resources strategies used to tackle the crisis. The findings show that unpaid leave and involuntary separation were the most common immediate solutions adopted by the hotels.