How Telephone Interviewers' Responsiveness Impacts Their Success
How Telephone Interviewers' Responsiveness Impacts Their Success
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DOI：
10.1177/1525822x14531477
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发表时间：
2015-02-01
期刊：
影响因子：
1.7
通讯作者：
Broome, Jessica
中科院分区：
文献类型：
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作者：
Broome, Jessica
电话调查不答复率的不断上升可能会导致不答复错误，而访调员对不答复的影响也不同。为什么有些电话采访者的回复率比其他人更好？这项研究揭示了成功的电话采访者在介绍过程中的一个关键行为：积极反馈。通过对电话介绍的详细编码，我探索了采访者的演讲。面试官对导致延期的联系中的回答者反应最灵敏，而对拒绝的反应最不灵敏。讨论了电话采访员培训的实际应用。
Growing rates of nonresponse to telephone surveys can contribute to nonresponse error, and interviewers contribute differentially to nonresponse. Why do some telephone interviewers have better response rates than others? This study uncovered a critical behavior of successful telephone interviewers over the course of introductions: responsive feedback. Using detailed coding of telephone introductions, I explored interviewers' speech. Interviewers were most responsive to answerers in contacts that resulted in deferrals and least responsive in refusals. Practical applications for telephone interviewer training are discussed.