Thinking aloud: Reconciling theory and practice
Thinking aloud: Reconciling theory and practice
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DOI：
10.1109/47.867942
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发表时间：
2000-09-01
影响因子：
1.7
通讯作者：
Ramey, J
中科院分区：
文献类型：
--
作者：
Boren, MT;Ramey, J
出声思考协议可能是可用性测试中使用最广泛的方法，但可用性文献中对这种实践的描述和从业者的工作习惯并不符合最常引用的理论基础：Ericsson 和 Simon 的开创性著作《协议分析：作为数据的口头报告》[1]。在回顾了爱立信和西蒙的出声思考的理论基础之后，我们回顾了实际可用性实践与该模型的分歧方式，然后我们探索了语音类型的概念作为替代理论框架。我们首先考虑这个新框架的使用，这与西蒙和爱立信的目标是一致的，即引出尽可能无方向、不受干扰和持续的口头报告。然后，我们继续考虑所提出的新方法如何处理可用性测试中出现的问题，这些问题似乎需要旧模型中不支持的干预措施。
Thinking-aloud protocols may be the most widely used method in usability testing, but the descriptions of this practice in the usability literature and the work habits of practitioners do not conform to the theoretical basis most often cited for it: Ericsson and Simon's seminal work PROTOCOL ANALYSIS: VERBAL REPORTS AS DATA [1]. After reviewing Ericsson and Simon's theoretical basis for thinking aloud, we review the ways in which actual usability practice diverges from this model We then explore the concept of SPEECH GENRE as an alternative theoretical framework. We first consider uses of this new framework that are consistent with Simon and Ericsson's goal of eliciting a verbal report that is as undirected undisturbed, and constant as possible. We then go on to consider how the proposed new approach might handle problems that arise in usability testing that appear to require interventions not supported in the older model.