The culture of the British police: Views of police officers
The culture of the British police: Views of police officers
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DOI：
10.1080/714005065
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发表时间：
2002-01-01
影响因子：
9.4
通讯作者：
Peek, GS
中科院分区：
文献类型：
--
作者：
Kiely, JA;Peek, GS
研究结果的纵向，定性调查的文化，英国警察和感知的意义的“质量”和“服务质量”进行了探讨。对新晋升的督察和中士进行的深入访谈分析得出的主题表明，警察文化正在从其传统根源微妙地改变，并向接受服务质量问题开放。警务人员对服务质素有自己的看法，但与服务质素指示或使命声明的看法并不一定相符。调查结果通知的方式，一个组织的文化影响服务质量的举措，并对广泛的服务组织的影响。
The findings of a longitudinal, qualitative investigation of the culture of British Police and the perceived meanings of 'quality' and 'quality of service' are explored. Themes emerging from the analysis of in-depth interviews with newly promoted inspectors and sergeants suggest that police culture is changing subtly from its traditional roots and open to embracing issues of quality of service. Police officers have their own views on quality of service which do not always match that of quality of service directives or mission statements. The findings inform on ways in which the culture of an organisation impacts on service quality initiatives and have implications for a wide range of service organisations.