Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
复制标题
基于指标的流程映射：识别和消除办公室和服务流程中的浪费
DOI：
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发表时间：
2012
期刊：
影响因子：
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通讯作者：
Mike Osterling
中科院分区：
文献类型：
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作者：
K. Martin;Mike Osterling
基于度量的过程映射（MBPM）是一种战术级的可视化映射方法，它使改进团队能够针对消除浪费和测量正在进行的过程性能做出有效的、基于数据的决策。映射技术，通常用于从价值流图向下钻取，将传统泳道过程图的功能方向与设计改进过程所必需的时间和质量度量标准集成在一起。
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.