Perception regarding the quality of care of Care Network for People with Disabilities
Perception regarding the quality of care of Care Network for People with Disabilities
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DOI：
10.1590/2317-1782/20192018102
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发表时间：
2019-01-01
期刊：
影响因子：
0.8
通讯作者：
Lemos, Stela Maris Aguiar
中科院分区：
文献类型：
--
作者：
Dias, Thalita Evaristo Couto;Friche, Amélia Augusta de Lima;Lemos, Stela Maris Aguiar
目的：验证米纳斯吉拉斯残疾人护理网络用户对护理质量的看法。方法：这是一项观察性、描述性和横断面研究，对米纳斯吉拉斯州残疾人护理网络的871名告密者、使用者和照顾者进行了研究。访谈是基于三种工具进行的，即用户访谈路线图和巴西社会人口、临床和护理特征的经济分类标准，以及用于评估受访者护理质量的护理二元性量表。结果：大多数用户为男性，单身，无业，收入为最低工资。小学教育不完整的比例较高，肤色为白色，家庭收入高于一至两份最低工资。98.9%的用户平均年龄为28.6岁，其中50.0%的用户年龄在14岁以下。大多数报告有一种类型的残疾，没有相关的合并症。关于所提到的护理质量，至少有四分之一的受访者对获取、社会需求和接收信息轴的评价是负面的。结论：有必要改善患者的候诊时间和居住地提供的服务，促进咨询，促进休闲和社会活动的跨部门参与，改善与用户的沟通，以提高护理质量。
Purpose: verify the perception of Care Network users for People with Disabilities in Minas Gerais regarding the quality of care. Methods: This is an observational, descriptive and cross-sectional study of 871 informants, users and caregivers of Care Network for People with Disabilities in Minas Gerais. Interviews were carried out based on three instruments, the User Interview Roadmap and Brazil's Economic Classification Criteria for sociodentographic, clinical and care characterization, as well as the Duality of Care Scale to assess the quality of care for the interviewees. Results: the majority of users were male, single, unworked and had income of a minimum wage. A higher proportion of elementary school is incomplete, white in color, with household income greater than one and up to two minimum wages. The average age of 98.9% of the users was 28.6 years, of which 50.0% was up to 14 years. The majority reported having a type of disability with no associated comorbidity. Regarding the quality of care referred to, at least a quarter of the interviewees evaluated negatively the Access, Social Needs and Received Information axes. Conclusion: It will be necessary to improve the waiting time to receive care and also the services offer where the user resides, to facilitate access to consultations, to contribute intersectorally in leisure and social activities and to improve communication with users to increase the quality of care.