Tell it to Me Straight: The Benefits (and Struggles) of a Consumer-driven Assessment Process
Tell it to Me Straight: The Benefits (and Struggles) of a Consumer-driven Assessment Process
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DOI：
10.1002/ajcp.12373
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发表时间：
2020-03-01
影响因子：
3.1
通讯作者：
Salusky, Ida S.
中科院分区：
文献类型：
--
作者：
Kaufman, Joy S.;Abraczinskas, Michelle;Salusky, Ida S.
基于社区的参与性研究(CBPR)，其中消费者参与评估的设计和执行，有望提高服务评估的有效性和有用性。然而，没有文献将专业评估者进行的研究方法和结果与通过消费者驱动的评估过程进行的研究方法和结果进行比较。我们试图通过展示由专业评估人员进行的定性评估以及由参与CBPR过程的消费者研究团队进行的评估的方法和结果来填补这一空白。这份文件包括：(A)这些评价产生的方法和结果，每个评价的任务都是审查同一社区内的类似问题；(B)描述用于培训消费者研究团队的过程，这些团队的经济和教育背景与大多数评价人员不同；(C)关于如何准备和处理实施CBPR评价的常见障碍的经验教训。
Community-based Participatory Research (CBPR), where consumers participate in the design and execution of an evaluation, holds promise for increasing the validity and usefulness of evaluations of services. However, there is no literature comparing methods and outcomes of studies conducted by professional evaluators with those conducted through a consumer-driven evaluation process. We attempt to fill this gap by presenting the methods and results from a qualitative evaluation conducted by professional evaluators along with one conducted by a team of consumer researchers who engaged in a CBPR process. This paper includes: (a) methods, and findings that emerged from these evaluations each tasked with examining similar issues within the same community; (b) description of the process used to train the team of consumer researchers whose economic and educational backgrounds are different than most evaluators; and (c) lessons learned about how to prepare for and work with common barriers to implementing a CBPR evaluation.