Towards a Cognitive Linked Public Service Cloud
Towards a Cognitive Linked Public Service Cloud
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DOI：
10.1007/978-3-319-99127-6_37
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发表时间：
2018-09
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影响因子：
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通讯作者：
Santiago Salem;A. Ojo;Elsa Estevez;P. Fillottrani
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文献类型：
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作者：
Santiago Salem;A. Ojo;Elsa Estevez;P. Fillottrani
认知计算应用在各个领域都在稳步增长，并且越来越多地被政府考虑采用，以改变公共服务。语义技术已被确定为认知计算能力的使能技术之一。本文介绍了一些基本的努力部署本体语义驱动的认知能力，提供一个家庭的公共服务。首先，我们提出了一个应用轮廓的核心公共服务词汇扩展到一个丰富的领域本体-社会福利服务本体的核心词汇。其次，我们使用社会福利服务领域本体作为一个链接的公共服务云的设计基础。拟议的云包括对社会福利服务的具体实例以及这些服务之间的联系（关系）的详细描述。通过将与不同公共管理部门（如不同的市政府）相关的公共服务云连接起来，我们展示了如何通过公共服务云的语义网络推理和传播信息来实现支持公民请求的认知能力。
Cognitive computing applications are steadily growing across sectors and increasingly considered for adoption in government for transforming public services. Semantic technologies have been identified as one of the enabling technologies for cognitive computing capabilities. This paper describes some foundational efforts for the deployment of ontological semantics-driven cognitive capabilities in delivering a family of public services. First, we present an application profile for the Core Public Service Vocabulary extending the core vocabulary into a rich domain ontology – Social Welfare Service Ontology. Second, we use the Social Welfare Service domain ontology to as a basis for the design of a Linked Public Service Cloud. The proposed Cloud comprises a detailed description of concrete instances of social welfare services and links (relationship) between such services. By linking services across linked public service clouds associated with different public administrations, like different municipal governments, we demonstrate how cognitive capabilities supporting citizen requests could be realized through reasoning and propagation of information over semantic networks of public service clouds.