Exploring User-Centred Design in Practice: Some Caveats
Exploring User-Centred Design in Practice: Some Caveats
复制标题
在实践中探索以用户为中心的设计：一些注意事项
DOI：
10.1007/s12130-009-9062-3
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
L. Bannon
中科院分区：
文献类型：
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作者：
P. Marti;L. Bannon
本文对人机交互 (HCI) 领域中以用户为中心的设计 (UCD) 主题提供了细致入微的视角。在简要概述其出现之后，我们使用 Gulliksen 等人的过程模型描述了该方法的一些核心原则。 （Behav Inf Technol 22(6):397–409, 2003）作为一个有据可查的范例。然后，我们更详细地研究在执行以用户为中心的设计（UCD）时可能遇到的一些困难，并通过我们参与的特定项目的小插图阐明这些问题。在本文中，我们重点关注与儿童和不同心理能力的人打交道时可能出现的问题。我们的论点是，虽然设计团队始终需要以用户为中心的视角，但用户参与设计过程的形式需要适应上下文，并且可能与典型 UCD 方法所呈现的形式有很大不同。
This paper provides a nuanced perspective on the topic of user-centred design (UCD) in the human–computer interaction (HCI) field. After a brief outline of its emergence, we describe some of the central tenets of the approach, using the process model of Gulliksen et al. (Behav Inf Technol 22(6):397–409, 2003) as a well-documented exemplar. We then examine in more detail some of the difficulties one can encounter in performing user-centred design (UCD), illuminating these issues through vignettes from specific projects in which we have been involved. In this paper, we focus on issues that can arise in working with children and with people of differing mental abilities. Our argument is that, while a user-centred perspective is required at all times in the design team, the forms of participation of users in the design process needs to fit the context and can vary significantly from that presented as the prototypical UCD approach.