Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?
Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?
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DOI：
10.1016/j.jairtraman.2016.01.001
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发表时间：
2016-06
影响因子：
6
通讯作者：
Xiaolong Guo;Yufeng Dong;Liuyi Ling
中科院分区：
文献类型：
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作者：
Xiaolong Guo;Yufeng Dong;Liuyi Ling
