Measuring the Retention Strategies of a Minority Engineering Program: A Service Quality Perspective
Measuring the Retention Strategies of a Minority Engineering Program: A Service Quality Perspective
复制标题
衡量少数工程项目的保留策略：服务质量视角
DOI：
10.1002/j.2168-9830.1995.tb00196.x
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发表时间：
1995
影响因子：
3.4
通讯作者：
Douglas Hermond
中科院分区：
文献类型：
--
作者：
Douglas Hermond
少数族裔工程计划（MEP）使用多种策略，旨在保留代表性不足的工程学科中的少数群体。有必要评估MEP，以确定哪些策略有助于少数群体在工程学科中的有效招募和保留。衡量计划有效性的一种方法是征求少数族裔学生对计划有效性的看法，因为他们使用MEP服务。本文讨论了一种工具的开发和管理，以评估从MEP收到的服务少数族裔工程新生的质量。结果表明，学生通常对从机构所采用的七个保留策略获得的服务质量感到满意。这些结果为MEP所使用的最佳实践提供了进一步的信誉，并且是评估难题的另一部分，提供了经验证据来支持MEP保留策略的有效性。
Minority Engineering Programs (MEPs) use several strategies designed to retain underrepresented minorities in engineering disciplines. It is necessary to evaluate MEPs to determine which strategies contribute to the effective recruitment and retention of minorities in engineering disciplines. One method of measuring program effectiveness is to solicit the opinion of minority students about program effectiveness since they use the MEP services. This article discusses the development and administration of an instrument to assess the quality of service minority engineering freshmen received from an MEP. The results indicate that students were generally satisfied with the quality of service they received from the seven retention strategies the institution employed. These results lend further credibility to the best practices used by MEPs and is an additional piece of the evaluation puzzle that provides empirical evidence to support the effectiveness of MEP retention strategies.