In pursuit of socially-minded data-intensive innovation in banking: A focus group study of public expectations of digital innovation in banking
In pursuit of socially-minded data-intensive innovation in banking: A focus group study of public expectations of digital innovation in banking
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DOI：
10.1016/j.techsoc.2021.101666
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发表时间：
2021-07-14
影响因子：
9.2
通讯作者：
Elliott, Karen
中科院分区：
文献类型：
--
作者：
Aitken, Mhairi;Ng, Magdalene;Elliott, Karen
虽然数据伦理领域越来越多地涉及数据实践及其影响的复杂社会技术性质，但在私营部门，数据伦理仍然主要通过有限的工具性措施来追求。本文讨论了以下研究问题：如何在私营部门追求具有社会意识的数据密集型创新？它报告了一系列五个焦点小组的调查结果，以探讨公众审议在银行业道德数据实践中的作用。研究结果表明，审议形式的公众参与提供了宝贵的机会，以纳入不同的意见和观点，并使批判性反思组织的做法和创新的轨迹。我们的结论是，公众参与是至关重要的，以确保私营部门组织超越“道德洗涤”或象征性的努力，在企业数字责任（CDR），有意义地解决公众关注的问题，并反映在所有创新过程中的公共价值观。
While the field of data ethics is increasingly engaging with the complex socio-technical nature of data practices and their impacts, in the private sector, data ethics continues to be pursued largely through limited instrumental measures. This paper addresses the following research question: How can socially-minded data-intensive innovation be pursued in the private sector? It reports the findings of a series of five focus groups to explore the role of public deliberation in informing ethical data practices in banking. The findings indicate that deliberative forms of public engagement present valuable opportunities to incorporate diverse views and perspectives and to enable critical reflection on organisational practices and the trajectory of innovation. We conclude that public engagement is vital to ensure that private sector organisations move beyond "ethics-washing" or tokenistic efforts at Corporate Digital Responsibility (CDR) to meaningfully address public concerns and reflect public values in all innovation processes.