Child Welfare Workers' Adoption of Decision Support Technology.
Child Welfare Workers' Adoption of Decision Support Technology.
复制标题
儿童福利工作者采用决策支持技术。
DOI：
10.1080/15228830902749039
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发表时间：
2009
影响因子：
1.5
通讯作者：
Stiffman,ArleneR
中科院分区：
文献类型：
--
作者：
Foster,KirkA;Stiffman,ArleneR
儿童福利工作者在决定将客户转介到适当的心理健康服务时，必须处理复杂的信息。决策支持系统在其他领域已经被证明是一种重要的工具，但在儿童福利方面的研究很少。本研究的重点是在儿童福利实践中采用特定的决策支持系统。定量分析被用来展示创新过程在国家儿童福利工作者样本中的扩散，而定性分析被用来解释决策支持系统采用的促进者和障碍。结果表明，要使决策支持系统在儿童福利实践中得到广泛采用，它们应该被整合到转介系统中，并包括工作人员对转介资源的知识和经验。为了成功采用，决策支持系统需要尊重员工互动的自然逻辑和流程以及组织限制。
Child welfare workers must process complex information in deciding to refer clients to appropriate mental health services. Decision support systems have been demonstrated in other fields to be an important tool, yet little research has been done in child welfare. This study focused on the adoption of a specific decision support system into child welfare practice. Quantitative analysis was used to demonstrate the diffusion of innovation process among a sample of state child welfare workers, while qualitative analysis was used to explain the facilitators and barriers to decision support systems adoption. Results indicate that for decision support systems to be widely adopted in child welfare practice, they should be integrated into the referral system and include workers' knowledge and experiences with referral resources. For successful adoption, decision support systems need to respect the natural logic and flow of worker interaction as well as organizational constraints.