Quality indicators for family support services and their relationship to organizational social context.
Quality indicators for family support services and their relationship to organizational social context.
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家庭支持服务的质量指标及其与组织社会环境的关系。
DOI：
10.1007/s10488-013-0499-z
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发表时间：
2014
期刊：
影响因子：
--
通讯作者：
Hoagwood,KimberlyE
中科院分区：
文献类型：
--
作者：
Olin,SSerene;Williams,Nate;Pollock,Michele;Armusewicz,Kelsey;Kutash,Krista;Glisson,Charles;Hoagwood,KimberlyE
质量衡量是医疗改革的重要组成部分。父母提供的家庭支助服务的质量指标(QI)与已知可提高质量的组织社会背景之间的关系未予审查。这项研究使用了从21个提供基于团队的家庭支持服务的儿童心理健康项目收集的数据。在两个水平的QI上的表现--以项目和员工为目标的QI--与组织的社会背景概况和维度显著相关。高质量的计划政策与积极的组织文化和吸引人的氛围相关联。不适当的工作人员做法与抵触文化有关。讨论了提高服务质量的组织战略的含义。
Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs—those targeting the program andstaff—were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.