User-Experience from an Inference Perspective
User-Experience from an Inference Perspective
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DOI：
10.1145/2240156.2240159
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发表时间：
2012-07
期刊：
影响因子：
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通讯作者：
P. Schaik;Marc Hassenzahl;Jonathan Ling
中科院分区：
文献类型：
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作者：
P. Schaik;Marc Hassenzahl;Jonathan Ling
在许多情况下，人们在不完全信息的基础上做出判断，从可用的属性中推断出不可用的属性。当对产品的用户体验做出判断时，这些推理过程也可以很好地运作。为了检验这一点，基于Hassenzahl和Monk的[2010]的用户体验推理模型在三项使用网站的研究中进行了探索。所有研究都支持该模型的预测及其稳定性，并具有实践经验、不同的产品和不同的使用模式（行动模式与目标模式）。在判断作为推理的统一框架内[Kruglanski et al. 2007]，我们的方法允许整合各种信息源对用户体验判断的影响。
In many situations, people make judgments on the basis of incomplete information, inferring unavailable attributes from available ones. These inference processes may also well operate when judgments about a product’s user-experience are made. To examine this, an inference model of user-experience, based on Hassenzahl and Monk’s [2010], was explored in three studies using Web sites. All studies supported the model’s predictions and its stability, with hands-on experience, different products, and different usage modes (action mode versus goal mode). Within a unified framework of judgment as inference [Kruglanski et al. 2007], our approach allows for the integration of the effects of a wide range of information sources on judgments of user-experience.