Linkages between service sourcing decisions and competitive advantage: A review, propositions, and illustrating cases
Linkages between service sourcing decisions and competitive advantage: A review, propositions, and illustrating cases
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DOI：
10.1016/j.ijpe.2007.09.007
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发表时间：
2008-07
影响因子：
12
通讯作者：
Fredrik Nordin
中科院分区：
文献类型：
--
作者：
Fredrik Nordin
本文重点研究战略性服务外包决策与企业竞争力之间的联系。它响应了关于开展更多研究的呼吁，重点是服务的成果以及服务效益的性质和持久性，并就服务外包与竞争优势之间的联系提供了相对全面、详细和面向管理的知识。本文回顾了文献，并提出了关于不同的制造或购买决策，供应基础结构和类型的买卖双方关系的影响，同时保持积极的债券与客户的可能性，保持低成本，并开发有价值的和差异化的产品。的命题的实际应用说明了四个案例研究。
This paper focuses on linkages between strategic service sourcing decisions and the competitiveness of business firms. It responds to calls for more research focusing on the outcomes of services and the nature and durability of service benefits and contributes with relatively comprehensive, detailed and managerially oriented knowledge regarding the linkages between service sourcing and competitive advantage. The paper reviews the literature and develops propositions regarding how different make-or-buy decisions, supply-base structures, and types of buyer–seller relationships influence the possibility of simultaneously maintaining positive bonds with customers, keeping costs low, and developing valued and differentiated offerings. The practical applications of the propositions are illustrated with four case studies.