Virtual care: Enhancing access or harming care?
Virtual care: Enhancing access or harming care?
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DOI：
10.1177/0840470420938818
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发表时间：
2020-11-01
影响因子：
--
通讯作者：
Ogbogu, Ubaka
中科院分区：
文献类型：
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作者：
Hardcastle, Lorian;Ogbogu, Ubaka
COVID-19促使加拿大采用虚拟医疗服务。虚拟医疗可以改善获得医疗保健服务的机会，特别是对于那些生活在偏远地区或健康状况难以或不安全的人而言。然而，没有将患者与自己的医生联系起来的虚拟预约诊所模式可能会导致支离破碎、低质量的护理。尽管虚拟上门诊所可以帮助那些暂时无法获得家庭医生的人，但不应依赖它们作为与初级保健提供者建立关系的长期替代品。虚拟医疗还引发了重要的隐私问题，决策者在实施这些模式之前必须解决这些问题。患者应该警惕一些虚拟护理应用程序产生的人工智能建议，这些建议与护理质量有关。
COVID-19 has catalyzed the adoption of virtual medical care in Canada. Virtual care can improve access to healthcare services, particularly for those in remote locations or with health conditions that make seeing a doctor in person difficult or unsafe. However, virtual walk-in clinic models that do not connect patients with their own doctors can lead to fragmented, lower quality care. Although virtual walk-in clinics can be helpful for those who temporarily lack access to a family doctor, they should not be relied on as a long-term substitute to an established relationship with a primary care provider. Virtual care also raises significant privacy issues that policy-makers must address prior to implementing these models. Patients should be cautious of the artificial intelligence recommendations generated by some virtual care applications, which have been linked to quality of care concerns.