An interactive service customization model
An interactive service customization model
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DOI：
10.1016/j.infsof.2005.04.007
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发表时间：
2006-04
期刊：
影响因子：
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通讯作者：
Jian Cao;Jie Wang;K. Law;Shensheng Zhang;Minglu Li
中科院分区：
文献类型：
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作者：
Jian Cao;Jie Wang;K. Law;Shensheng Zhang;Minglu Li
大规模定制已成为服务提供商在高度细分的全球服务市场中区别于竞争对手的关键战略之一。本文提出了一种交互式服务定制模型，以支持为客户提供个性化的服务。在该模型中，不仅活动的内容是可定制的，而且过程模型也可以根据客户的需求动态地构造。基于目标本体，按需客户需求转化为一个高层次的服务过程模型。流程组件是可重用的标准化服务流程的构建块，旨在支持按需流程组合。客户可以通过一系列操作，包括激活目标分解、可重用组件选择和过程组合，来增量地定义定制的服务过程。在本文中，我们首先讨论了服务定制问题的关键要求。然后，我们详细介绍了一个基于知识的可定制服务过程模型和相应的定制方法。最后，我们证明了我们的方法的可行性，通过一个著名的旅行规划问题的案例研究，并提出了一个原型系统，使用户能够交互式地组织一个令人满意的旅行计划。
Mass customization has become one of the key strategies for a service provider to differentiate itself from its competitors in a highly segmented global service market. This paper proposes an interactive service customization model to support individual service offering for customers. In this model, not only that the content of an activity is customizable, but the process model can also be constructed dynamically according to the customer's requirements. Based on goal ontology, the on-demand customer requirements are transformed into a high-level service process model. Process components, which are building blocks for reusable standardized service processes, are designed to support on-demand process composition. The customer can incrementally define the customized service process through a series of operations, including activation of goal decomposition, reusable component selection, and process composition. In this paper, we first discuss the key requirements of the service customization problem. We then present in detail a knowledge-based customizable service process model and the accompanying customization method. Finally we demonstrate the feasibility of the our approach through a case study of the well-known travel planning problem and present a prototype system that enables users to interactively organize a satisfying travel plan.