A soft-systems methodology approach for product and process innovation
A soft-systems methodology approach for product and process innovation
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DOI：
10.1109/17.865906
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发表时间：
2000
期刊：
影响因子：
--
通讯作者：
A. Presley;Joseph Sarkis;D. Liles
中科院分区：
文献类型：
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作者：
A. Presley;Joseph Sarkis;D. Liles
软系统方法论(SSM)已被推荐为科学评价复杂环境的工具。一个这样的环境是开发组织流程和组织交付的产品。结合质量功能展开(QFD)和集成定义功能建模工具(IDEF0)技术，提出了一种基于SSM理论的组织产品和过程创新方法。该方法依赖于一系列阶段，这些阶段从复杂和无定形的真实世界实践、流程和信息中获取信息，并开发这些系统的模型。本文通过一个案例说明了该方法和工具的实用性：开发了一个组织决策支持系统，用于证明对企业具有重要战略意义的技术。
Soft-systems methodology (SSM) has been recommended as a tool for scientifically evaluating complex environments. One such environment is the development of organizational processes and products delivered by organizations. This paper proposes a methodology for organizational product and process innovation based on SSM theory incorporating quality function deployment (QFD) and IDEF0 (integrated definition functional modelling tool) techniques. The methodology relies on a series of phases that elicit information from complex and amorphous real-world practices, processes, and information, and develops models of these systems. The paper illustrates the utility of the methodology and tools using a case example: development of an organizational decision support system used to justify strategically important technologies for the enterprise.