[Conflict management in the workplace].
[Conflict management in the workplace].
复制标题
[工作场所的冲突管理]。
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
Blanca Igual Ayerbe
中科院分区：
文献类型：
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作者：
Bruna Mola Sanna;Blanca Igual Ayerbe
我们的卫生系统和卫生组织必须面对近几十年来连续发生的社会和卫生变化所产生的冲突。卫生领域的这些新的现实迫使致力于这些领域的专业人员、我们各组织的管理人员、政治家和整个社会，作为利用所提供的卫生服务的人，寻找战略和资源，以预防和转变可能因这些局势而发展的冲突，其最终目标是维护我国《宪法》所载的全民保健基本原则。出于这个原因，作者提出了一个在卫生领域的调解员的配置文件，理解调解真正是有用的，并避免或减少在我们的卫生系统中的不当诉讼，属于和平文化的价值观应该被引入到我们的卫生组织的文化。为此，不仅必须依靠专业调解人，而且必须依靠一大批自然调解人和非正式调解人。
Our sanitary system and our health organizations have to confront the conflicts which have derived from the successive social and sanitary changes which have developed over the most recent decades. These new realities in the health fields oblige the professionals dedicated to them, the administrators of our organizations, the politicians, and society in general, as those who make use of the health services provided, to search for strategies and resources for the prevention, and transformation of those conflicts which can develop due to these situations, having as their final objective to preserve the basic principle of universal health care which is included in our Constitution. For this reason, the authors propose a profile for mediators in the health field, understanding that for mediation to really be useful, and to avoid or reduce improper litigation in our health system, values which belong to the culture of peace should be introduced into the culture of our health organizations. To that end, it is essential to count on not only professional mediators but also on an elenchus of natural mediators and informal mediators.