The validity of the improvisation argument in the implementation of rigid technology: the case of ERP systems
The validity of the improvisation argument in the implementation of rigid technology: the case of ERP systems
复制标题
刚性技术实施中即兴论证的有效性：以 ERP 系统为例
DOI：
10.1057/palgrave.jit.2000069
复制
发表时间：
2006
影响因子：
5.6
通讯作者：
Amany R. Elbanna
中科院分区：
文献类型：
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作者：
Amany R. Elbanna
Claudio Ciborra的即兴论证为组织实践如何应对技术提供了一个现实的动态解释。这是从可塑性开放式技术的研究中发展起来的，但很少有研究调查该理论在不同环境下的有效性。本文旨在解决这一差距，通过研究即兴的背景下，严格的高度结构化的技术。它提出了从一个大型国际组织，这是随后定义的ERP供应商作为一个“示范网站”的企业资源规划（ERP）系统的成功实施的调查结果。通过行动者网络理论的理论透镜，本文揭示了在处理ERP实施的高突发事件时发生的即兴创作、制定和围绕计划的持续工作。这项研究扩展了对即兴创作的讨论，并为一个已经很有启发性的论点做出了贡献。它邀请从业人员反思企业资源规划系统的实施做法，并审查其评价方法。
Claudio Ciborra's improvisation argument provides a realistic dynamic account of how organisational practices address technology. This was developed from the study of malleable open-ended technology, but little research has occurred to investigate the theory's validity within different settings. This paper seeks to address this gap, by examining improvisation in the context of a rigid highly structured technology. It presents findings from the successful implementation of an Enterprise Resource Planning (ERP) system within a large international organisation, which was subsequently defined by the ERP vendor as being an ‘exemplary site’. Through the theoretical lens of Actor Network Theory, the paper reveals the improvisation, enactments and constant work around the plan that took place in dealing with the high contingencies of ERP implementation. The study extends the discussion on improvisation and contributes to an already illuminating argument. It invites practitioners to reflect on ERP implementation practice and review their evaluation methods.