“Stop. I See a Conflict Happening.” A Robot Mediator for Young Children’s Interpersonal Conflict Resolution
“Stop. I See a Conflict Happening.” A Robot Mediator for Young Children’s Interpersonal Conflict Resolution
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“停下来，我看到冲突正在发生。”
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Malte F. Jung
中科院分区：
文献类型：
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作者：
Solace Shen;Petr Slovák;Malte F. Jung
建设性地解决人际冲突的能力是人们有效工作和良好生活所需要的一套重要的社交技能。是否有可能设计社交机器人来支持儿童人际冲突解决技能的早期发展？为了调查这个问题，64 名（32 对）3-6 岁的儿童进行了 50 分钟的游戏，其中包括由机器人 Keepon 主持的 5 项活动。儿童被随机分配到 2 种情况中的一种。在调解条件下，Keepon 通过指示何时以及切换到哪个活动来指导游戏会话流程，并且只要有可能，就发出两人之间发生的对象占有冲突的信号，并提供建设性冲突解决的提示。在控制条件下，Keepon仅促进和指导游戏过程，在儿童发生冲突时不进行干预。结果表明，与控制条件相比，儿童在调解条件下更有可能建设性地解决冲突，并且机器人调解员在冲突过程中的关键功能是成功标记冲突的发生。根据这些发现，我们讨论了机器人中介者的设计建议。
The ability to constructively resolve interpersonal conflicts is a crucial set of social skills people need to effectively work and live well together. Is it possible to design social robots to support the early development of children’s interpersonal conflict resolution skills? To investigate this question, 64 (32 pairs of) children ages 3-6 years engaged in a 50-minute play session consisting of 5 activities facilitated by the robot Keepon. Children were randomly assigned to 1 of 2 conditions. In the mediation condition, Keepon directed the play session flow by indicating when and which activity to switch to, and whenever possible, signaled the onset of object possession conflicts that occurred between the pair and offered prompts for constructive conflict resolution. In the control condition, Keepon only facilitated and directed the play session and did not intervene during children’s conflicts. Results show that children were more likely to resolve conflicts constructively in the mediation condition than in the control condition, and that a key function for a robot mediator within the conflict process is to successfully flag the conflict onset. Drawing from these findings, we discuss design recommendation for a robot mediator.