The impact of contextual factors on the efficacy of ISO 9000 adoption
The impact of contextual factors on the efficacy of ISO 9000 adoption
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DOI：
10.1016/j.jom.2013.04.002
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发表时间：
2013-07
影响因子：
7.8
通讯作者：
C. Lo;F. Wiengarten;P. Humphreys;A. Yeung;T. Cheng
中科院分区：
文献类型：
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作者：
C. Lo;F. Wiengarten;P. Humphreys;A. Yeung;T. Cheng
本研究探讨情境因素对ISO 9000采用效能的重要性。我们探讨了各种背景因素在企业层面的作用（即，技术密集度、劳动生产率和劳动密集度）和行业水平（即，行业效率水平、行业竞争力、行业销售增长和行业ISO 9000采用水平），这些因素可能会影响ISO 9000采用的有效性。我们进行了分层线性模型（HLM）分析的基础上，从438个美国制造业公司的客观财务数据。结果表明，技术密集度低、劳动生产率低和劳动密集度高的企业从采用ISO9000中获得的收益更大。效率水平低、竞争激烈、销售增长快和采用ISO 9000水平低的行业的公司也从采用中获得更多的好处。我们的研究为ISO 9000采用的上下文相关命题提供了支持证据。鉴于所涉费用和资源巨大，业务管理人员在开始实施过程之前，必须评估ISO 9000在多大程度上可能使其业绩受益。
This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.