The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)
The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)
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DOI：
10.1177/0008125619863436
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发表时间：
2019-07-21
影响因子：
10
通讯作者：
Maksimovic, Vojislav
中科院分区：
文献类型：
--
作者：
Huang, Ming-Hui;Rust, Roland;Maksimovic, Vojislav
人工智能的能力目前正在从机械和重复扩展到分析和思考。一种“情感经济”正在出现，在这种经济中，人工智能执行许多分析和思考任务，而人类工作者更倾向于人际关系和移情任务。尽管这些以人为本的任务对就业一直很重要，但它们现在正变得前所未有的重要。为了在情感经济中更有效地管理，管理者必须适应工作的性质，以弥补许多分析和思考任务越来越多地由人工智能执行的事实，因此，人类工作者必须更加重视其工作的同理心和情感维度。
The capability of AI is currently expanding beyond mechanical and repetitive to analytical and thinking. A "Feeling Economy" is emerging, in which AI performs many of the analytical and thinking tasks, and human workers gravitate more toward interpersonal and empathetic tasks. Although these people-focused tasks have always been important to jobs, they are now becoming more important to an unprecedented degree. To manage more effectively in the Feeling Economy, managers must adapt the nature of jobs to compensate for the fact that many of the analytical and thinking tasks are increasingly being performed by AI, and, thus, human workers must place increased emphasis on the empathetic and emotional dimensions of their work.