Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (4th ed.)
Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (4th ed.)
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咨询台的成功：成功回答咨询 - 每次（第 4 版）
DOI：
10.1108/prog.2003.37.4.281.7
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发表时间：
2003
期刊：
影响因子：
--
通讯作者：
T. Owen
中科院分区：
文献类型：
--
作者：
T. Owen
本指南旨在帮助专业人士在回答问题时自给自足。它需要他们一步一步地通过所有阶段，从找出询问者真正想要的，通过决定使用什么来源和选择多少信息，以提供答案。它就如何最好地利用有限的资源提供了实用的建议，评估了印刷、便携式电子和在线资源的不同用途的相对优点，并建议了在找不到答案时应采取的策略，它是一本“一站式”技术手册，在大型或小型图书馆或信息单位中同样有效。在整个过程中，重点是技术而不是来源，但包括25个多用途参考来源的列表。
This guide aims to help professionals become self-sufficient in answering enquiries. It takes them step-by-step through all the stages, from finding out what the enquirer really wants, through deciding what sources to use and how much information to select, to providing an answer. It offers practical advice on how to make the best use of limited resources, assessing the relative merits for different purposes of printed, portable electronic and online sources, and suggests strategies to adopt if the answer is nowhere to be found. It is designed as a "one-stop" manual of techniques which are equally effective in large or small libraries or information units. Throughout the emphasis is on techniques rather than sources, but a list of 25 multi-purpose reference sources is included.