Resurfacing the care in nursing by telephone: lessons from ambulatory oncology.
Resurfacing the care in nursing by telephone: lessons from ambulatory oncology.
复制标题
通过电话重新提供护理护理：门诊肿瘤学的经验教训。
作者：
Rosemary Wilson;John A. Hubert
在相关文献中，提供电话调解咨询和援助的做法通常被描述为“电话分诊”。确定优先次序和提供咨询意见所需的决策过程是复杂和多方面的。将这种有价值的病人护理活动概念化为线性“分诊”功能，可以使所提供的护理变得不可见。本文探讨了目前在以下两种不同的护理环境中提供电话调解咨询和协助的做法：急诊科和门诊肿瘤中心。在这两种情况下对这一活动的考察提供了一个论坛来讨论和批评法律和财政驱动的规范性协议的使用，以告知决策。经验知识的有效性与护患关系的优势相结合，表明需要强调电话调解援助的关怀方面。
The practice of providing telephone mediated advice and assistance is often described as "telephone triage" in relevant literature. The decision-making processes required for priority-setting and the provision of advice have been found to be complex and multifaceted. Conceptualization of this valuable patient care activity as a linear "triage" function serves to make invisible the nursing care provided. This article explores the current practice of providing telephone mediated advice and assistance in the following 2 distinct nursing care settings: emergency departments and ambulatory oncology centers. Examination of this activity in these 2 settings provides a forum to discuss and critique legally and fiscally driven prescriptive protocol use to inform decision-making. The effectiveness of experiential knowledge coupled with the strengths of nurse-patient relationships suggests that a need exists to highlight the caring aspects of telephone mediated assistance.
影响因子：
4.3
作者：
McCloskey,JC;Bulechek,GM
通讯作者：
Bulechek,GM