An Analysis of Passenger Delays Using Flight Operations and Passenger Booking Data
An Analysis of Passenger Delays Using Flight Operations and Passenger Booking Data
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使用航班运营和乘客预订数据分析乘客延误
DOI：
10.2514/atcq.13.1.1
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发表时间：
2005
期刊：
影响因子：
--
通讯作者：
C. Barnhart
中科院分区：
文献类型：
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作者：
Stephane Bratu;C. Barnhart
美国航空业用于评估准点率的绩效指标是以航班为基础的，衡量到达延误15分钟或更长时间的航班长度。我们分析了航空公司的乘客运营和时刻表表现，并得出结论，这种基于航班的绩效指标并不能准确反映乘客的延误，主要是因为它没有考虑到航班取消和错过转机造成的长时间乘客延误。利用美国一家主要航空公司的乘客预订和航班运营数据，我们开发了一个乘客延误计算器来计算乘客延误，并建立乘客延误与取消率、航班延误分布、客座率和航班计划设计之间的关系。利用我们在分析中获得的见解，我们定义了新的以乘客为中心的指标，以解决现有的基于航班的指标的缺点，并更准确地评估时刻表的可靠性。
The performance metric used to evaluate on-time performance in the US airline industry is flight-based, measuring the number of flight legs with arrival delay of 15 minutes or more. We analyze airline passenger operations and schedule performance and conclude that this flight-based performance metric does not accurately reflect delays to passengers, primarily because it does not recognize the long passenger delays resulting from flight leg cancellations and missed connections. Using passenger bookings and flight operations data from a major US airline, we develop a Passenger Delay Calculator to compute passenger delays and to establish relationships between passenger delays and cancellation rates, flight leg delay distributions, load factors, and flight schedule design. Using the insights gained in our analysis, we define new passenger-centric metrics to address the shortcomings of existing flight-based metrics and more accurately evaluate schedule reliability.