Public satisfaction with police: Using procedural justice to improve police legitimacy
Public satisfaction with police: Using procedural justice to improve police legitimacy
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DOI：
10.1375/acri.40.1.27
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发表时间：
2007-04-01
影响因子：
2.7
通讯作者：
Murphy, Kristina
中科院分区：
文献类型：
--
作者：
Hinds, Lyn;Murphy, Kristina
警务研究和理论强调警察与他们所服务的社区之间的支持关系在提高警察在减少犯罪和混乱方面的有效性方面的重要性。人们支持警察的一个关键原因是他们认为警察是合法的。现有的研究文献（主要来自美国）表明，公众评估警察合法性的最重要因素是程序正义。本研究是澳大利亚司法管辖区首次研究程序正义和警察合法性对公众对警察满意度的影响。根据对一项大型邮政调查（n=2611）的回应，调查结果表明，相信警察在行使权力时使用程序正义的人更有可能认为警察是合法的，反过来对警察服务更满意。这项研究与美国研究的不同之处在于，人们对警察合法性判断中工具因素的评价更为重要。这些发现很重要，因为它们证实了人们对澳大利亚公平和有效警务的评估将通过强调在与公众接触时使用程序正义的警务策略得到加强。
Policing research and theory emphasises the importance of supportive relationships between police and the communities they serve in increasing police effectiveness in reducing crime and disorder. A key reason people support police is that they view police as legitimate. The existing research literature, primarily from the United States, indicates that the most important factor in public assessments of police legitimacy is procedural justice. The present study is the first in an Australian jurisdiction to examine the effect of procedural justice and police legitimacy on public satisfaction with police. Using responses to a large postal survey (n=2611), findings show that people who believe police use procedural justice when they exercise their authority are more likely to view police as legitimate, and in turn are more satisfied with police services. This study differs to US-based research in the greater importance of people's evaluations of instrumental factors in judgments of police legitimacy. The findings are important as they confirm that people's assessments of fair and effective policing in Australia will be enhanced by policing strategies that emphasise the use of procedural justice in encounters with the public.