Publishing Performance Information: An Illusion of Control?

Publishing Performance Information: An Illusion of Control?
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发布绩效信息：控制的错觉？

DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
A. Roberts
A. Roberts
中科院分区：
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文献类型：
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作者：
S. Van de Walle;A. Roberts

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我们生活在量化绩效的时代。一般来说，相信公共部门组织能够很好地完成其工作已经不够了;或者该组织内的专业人员可以信赖。我们需要的数据将使我们能够判断和比较服务提供商的行为。在新的千年里，为满足这种对性能数据的需求而设计的方案数量大幅增加。评级和排名计划的增长是当代公共服务改革的主导趋势之一（另见Arndt，2007）。
We live in the age of quantified performance. It is no longer sufficient to believe that a public sector organization does its job well, in general terms; or that the professionals within that organization can be relied upon. We want data that will allow us to judge and compare the behavior of service providers. In the new millennium, the number of schemes designed to satisfy this demand for performance data has grown substantially. The growth of rating and ranking programs is one of the dominant trends in contemporary public services reform (see also Arndt, 2007).