Cranky comments: detecting clinical decision support malfunctions through free-text override reasons
Cranky comments: detecting clinical decision support malfunctions through free-text override reasons
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DOI:
10.1093/jamia/ocy139
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发表时间:
2019-01-01
影响因子:
6.4
通讯作者:
Wright, Adam
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文献类型:
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作者:
Aaron, Skye;McEvoy, Dustin S.;Wright, Adam
Background: Rule-base clinical decision support alerts are known to malfunction, but tools for discovering malfunctions are limited. Objective: Investigate whether user override comments can be used to discover malfunctions.Methods: We manually classified all rules in our database with at least 10 override comments into 3 categories based on a sample of override comments: "broken," "not broken, but could be improved," and "not broken." We used 3 methods (frequency of comments, cranky word list heuristic, and a Naive Bayes classifier trained on a sample of comments) to automatically rank rules based on features of their override comments. We evaluated each ranking using the manual classification as truth.Results: Of the rules investigated, 62 were broken, 13 could be improved, and the remaining 45 were not broken. Frequency of comments performed worse than a random ranking, with precision at 20 of 8 and AUC = 0.487. The cranky comments heuristic performed better with precision at 20 of 16 and AUC = 0.723. The Naive Bayes classifier had precision at 20 of 17 and AUC = 0.738.Discussion: Override comments uncovered malfunctions in 26% of all rules active in our system. This is a lower bound on total malfunctions and much higher than expected. Even for low-resource organizations, reviewing comments identified by the cranky word list heuristic may be an effective and feasible way of finding broken alerts.Conclusion: Override comments are a rich data source for finding alerts that are broken or could be improved. If possible, we recommend monitoring all override comments on a regular basis.