The Multiple Responsibilities of and within Organizations: An Interpretation of the Structure of W. Edwards Deming's Quality System Including the Correlation of Personality Roles with Quality “Points”
The Multiple Responsibilities of and within Organizations: An Interpretation of the Structure of W. Edwards Deming's Quality System Including the Correlation of Personality Roles with Quality “Points”
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组织内部和组织内部的多重责任：对 W. Edwards Deming 质量体系结构的解释，包括人格角色与质量“点”的相关性
DOI：
10.1016/j.sbspro.2012.11.176
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发表时间：
2012
期刊：
影响因子：
--
通讯作者：
F. J. Lucatelli
中科院分区：
文献类型：
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作者：
F. J. Lucatelli
质量体系的关系逻辑包含了比通常所理解的更大的领域。明确的模型，支撑质量，显示系统的相互关系，存在于德明博士的观点，使相关的质量系统与结构平行的人格类型。这有助于培训并提高员工满意度。过程和系统之间以及工作和角色之间的混淆，被视为理解和应用质量的障碍。本文提出了两个重要的问题：1）一个完善的质量模型的衔接和2）八个基本的质量框架，嵌入在所有的质量体系，及其各自的利益相关者的描述。
The relational logic, of Quality systems, encompasses a greater domain than commonly appreciated. The explicit model, underpinning Quality, shows systemic interrelationships that exist among Dr. Deming's points, enabling the correlation of Quality systems with structurally parallel personality types. This facilitates training and increases employee satisfaction. The confusions, between processes and systems as well as between jobs and roles, are examined as obstacles to understanding and applying Quality. This paper raises two important issues: 1) the articulation of a refined model for Quality and 2) descriptions of the eight essential Quality frameworks, embedded in all Quality systems, and their respective stakeholders.