See What I’m Saying? Comparing Intelligent Personal Assistant Use for Native and Non-Native Language Speakers
See What I’m Saying? Comparing Intelligent Personal Assistant Use for Native and Non-Native Language Speakers
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看看我在说什么？比较母语人士和非母语人士的智能个人助理使用情况
DOI：
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发表时间：
2020
期刊：
影响因子：
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通讯作者：
Benjamin R. Cowan
中科院分区：
文献类型：
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作者：
Yunhan Wu;D. Rough;Anna Bleakley;Justin Edwards;Orla Cooney;Philip R. Doyle;L. Clark;Benjamin R. Cowan
智能个人助理（IPAs）的语言覆盖范围有限，这意味着许多人使用非母语进行交互。然而，我们对投资促进机构目前如何支持或阻碍这些用户知之甚少。通过母语（L1）和非母语（L2）英语使用者在智能手机和智能扬声器上与Google Assistant互动，我们的目标是更深入地了解这一点。采访显示，L2扬声器优先考虑话语规划周围感知语言的限制，而不是L1扬声器优先考虑简洁，因为系统的限制。第二语言使用者认为投资促进者对语言需求不敏感，导致互动失败。L2发言者显然更喜欢使用智能手机，因为视觉反馈支持沟通故障的诊断，同时允许时间处理查询结果。相反，L1扬声器更喜欢智能扬声器，音频反馈被认为是足够的。我们讨论了为L2用户量身定制IPA体验的必要性，强调视觉反馈，同时减少语言生产的负担。
Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2) English speakers interacting with Google Assistant on a smartphone and smart speaker, we aim to understand this more deeply. Interviews revealed that L2 speakers prioritised utterance planning around perceived linguistic limitations, as opposed to L1 speakers prioritising succinctness because of system limitations. L2 speakers see IPAs as insensitive to linguistic needs resulting in failed interaction. L2 speakers clearly preferred using smartphones, as visual feedback supported diagnoses of communication breakdowns whilst allowing time to process query results. Conversely, L1 speakers preferred smart speakers, with audio feedback being seen as sufficient. We discuss the need to tailor the IPA experience for L2 users, emphasising visual feedback whilst reducing the burden of language production.
语音拟人化、对话者建模和对齐对人机对话句法选择的影响
影响因子：
5.4
作者：
Cowan B
通讯作者：
Cowan B