Through the Looking Glass
Through the Looking Glass
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DOI：
10.1145/3375197
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发表时间：
2020-01
影响因子：
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通讯作者：
Prerna Juneja;Deepika Rama Subramanian;Tanushree Mitra
中科院分区：
文献类型：
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作者：
Prerna Juneja;Deepika Rama Subramanian;Tanushree Mitra
适度做法的透明度对在线社区的成功至关重要。为了满足日益增长的透明度和问责制的需求，几位学者走到一起，提出了《圣克拉拉内容审核透明度和问责制原则》（SCP）。2018年，Reddit是一个名为subreddits的独特审核社区的所在地，该公司在其透明度报告中宣布，该公司正在将其内容审核实践与SCP保持一致。但是subreddit社区的版主也遵循这些准则吗？在本文中，我们通过对从204个subreddits收集的公共审核日志采用混合方法来回答这个问题，这些日志在五个月内包含超过50万个由人类版主和AutoModerator删除的实例。我们的研究结果揭示了适度做法缺乏透明度。我们发现，虽然subreddits经常依赖AutoModerator根据因果报应要求制裁新人帖子，并根据自动关键字列表适度不文明内容，但用户既没有被告知这些制裁，也没有在任何subreddits规则中正式说明这些做法。我们采访了13位Reddit版主，听取他们对透明度不同方面的看法，并确定为什么缺乏透明度是一种普遍现象。采访显示，版主对透明度的立场存在分歧，缺乏标准化的程序来反对内容删除，Reddit的应用程序和平台设计经常阻碍版主在其审核实践中保持透明的能力。
Transparency in moderation practices is crucial to the success of an online community. To meet the growing demands of transparency and accountability, several academics came together and proposed the Santa Clara Principles on Transparency and Accountability in Content Moderation (SCP). In 2018, Reddit, home to uniquely moderated communities called subreddits, announced in its transparency report that the company is aligning its content moderation practices with the SCP. But do the moderators of subreddit communities follow these guidelines too? In this paper, we answer this question by employing a mixed-methods approach on public moderation logs collected from 204 subreddits over a period of five months, containing more than 0.5M instances of removals by both human moderators and AutoModerator. Our results reveal a lack of transparency in moderation practices. We find that while subreddits often rely on AutoModerator to sanction newcomer posts based on karma requirements and moderate uncivil content based on automated keyword lists, users are neither notified of these sanctions, nor are these practices formally stated in any of the subreddits' rules. We interviewed 13 Reddit moderators to hear their views on different facets of transparency and to determine why a lack of transparency is a widespread phenomenon. The interviews reveal that moderators' stance on transparency is divided, there is a lack of standardized process to appeal against content removal and Reddit's app and platform design often impede moderators' ability to be transparent in their moderation practices.