THE MEASUREMENT OF USER INFORMATION SATISFACTION
THE MEASUREMENT OF USER INFORMATION SATISFACTION
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DOI：
10.1145/358413.358430
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发表时间：
1983-01-01
影响因子：
22.7
通讯作者：
BAROUDI, JJ
中科院分区：
文献类型：
--
作者：
IVES, B;OLSON, MH;BAROUDI, JJ
本文批判性地回顾了用户信息满意度的衡量标准，并选择了一个进行复制和扩展。对生产经理的调查用于为该工具提供额外的支持，消除心理测量上不健全的量表，并开发一个标准的简短表格，供仅需要对信息满意度进行总体评估且调查时间有限时使用。
This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.