"Exit, Voice, and Loyalty" in the Context of Local Government Problems
"Exit, Voice, and Loyalty" in the Context of Local Government Problems
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地方政府问题背景下的“退出、声音、忠诚”
DOI：
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发表时间：
1984
期刊：
影响因子：
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通讯作者：
E. Sharp
中科院分区：
文献类型：
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作者：
E. Sharp
OCAL政府经常被比作企业的人力资源管理，并假设它们和私营企业一样，必须满足M。J公民的客户，以保持活力。然而，地方政府可能会以各种方式无法满足公民。政府的浪费或腐败、税收过高或太不公平以及公共服务的恶化，都是公民认为当地政府摇摇欲坠的现成依据，这些问题领域都得到了研究的关注（加德纳，1970; Reiss，1971; Yates，1977; Lucier，1980; Lipsky，1981）。这里关注的是更广泛的问题，即当公民看到地方政府的运作出现问题时，其后果，即未得到满足的公民消费者的取向和报告行为。
OCAL GOVERNMENTS are frequently likened to business hrms, with the assumption that they, like private firms, must satisfy their M. J citizen-customers in order to remain viable. There are a variety of ways in which local governments might fail to satisfy citizens, however. Perceived waste or corruption in goverment, taxes that are too high or too inequitable, and deteriorating public services are ready example of bases upon which citizens might view their local government as faltering, and each of these problem areas has received its share of research attention (Gardiner 1970; Reiss 1971; Yates 1977; Lucier 1980; Lipsky 1981 ). The concern here is with the broader issue of the consequences when citizens see problems in local government’s functioning that is, the orientation and reported behavior of citizen-consumers who have not been satisfied.