Differences in Interactions with a Conversational Agent
Differences in Interactions with a Conversational Agent
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DOI：
10.3390/ijerph17093189
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发表时间：
2020-05-01
影响因子：
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通讯作者：
Ju, Da Young
中科院分区：
文献类型：
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作者：
Oh, Young Hoon;Chung, Kyungjin;Ju, Da Young
最近的技术进步将对话代理引入了家庭。许多研究人员调查了人们是如何使用和感知它们的。然而，只有一小部分研究集中在老年人如何与这些制剂相互作用。这项研究对19名参与者进行了为期14天的用户研究，这些参与者在真实环境中体验了会话代理。我们按年龄将他们分成两组，并比较了他们的经历。通过日志研究和半结构化访谈，我们确定了两组之间的几个差异。与年轻人相比，老年人使用该制剂的次数更多。他们主要用它来听音乐，并表示对它感到满意。年轻人主要使用实用技能，如查看天气报告和设置警报，这简化了他们的日常生活。此外，老年人倾向于将该制剂视为伴侣，而年轻人则将其视为一种工具。基于这些经验发现，我们建议会话代理的设计应该考虑到不同年龄段的不同使用模式和认知。
Recent technological advances introduced conversational agents into homes. Many researchers have investigated how people utilize and perceive them. However, only a small number of studies have focused on how older adults interact with these agents. This study presents a 14-day user study of 19 participants who experienced a conversational agent in a real-life environment. We grouped them into two groups by age and compared their experiences. From a log study and semi-structured interviews, we identified several differences between the two groups. Compared to younger adults, older adults used the agent more. They used it primarily for listening to music and reported satisfaction with it. Younger adults mainly used utility skills like weather report checks and setting of alarms, which streamlined their daily lives. Moreover, older adults tended to view the agent as a companion, while younger adults saw it as a tool. Based on these empirical findings, we suggest that conversational agents should be designed with consideration of the different usage patterns and perceptions across age groups.