Does distrust in humans predict greater trust in AI? Role of individual differences in user responses to content moderation
Does distrust in humans predict greater trust in AI? Role of individual differences in user responses to content moderation
复制标题
对人类的不信任是否预示着对人工智能的更大信任？
DOI：
10.1177/14614448221103534
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发表时间：
2022
影响因子：
5
通讯作者：
S. Sundar
中科院分区：
文献类型：
--
作者：
Maria D. Molina;S. Sundar
在评估自动化系统时，一些用户应用“积极机器启发式”（即机器比人类更准确和精确），而另一些用户应用“消极机器启发式”（即机器缺乏做出细微主观判断的能力），但我们对预测用户是否会应用积极或消极机器启发式的特征知之甚少。我们在内容审核的背景下进行了一项研究，发现与对人类的信任、对人工智能（AI）的恐惧、权力使用和政治意识形态相关的个体差异可以预测用户是否会调用积极或消极的机器启发式。例如，不信任其他人类的用户往往对机器更积极。我们的研究结果促进了对用户对AI系统内容审核反应的理论理解，并对界面设计具有实际意义，以吸引那些倾向于信任机器而不是人类的用户。
When evaluating automated systems, some users apply the “positive machine heuristic” (i.e. machines are more accurate and precise than humans), whereas others apply the “negative machine heuristic” (i.e. machines lack the ability to make nuanced subjective judgments), but we do not know much about the characteristics that predict whether a user would apply the positive or negative machine heuristic. We conducted a study in the context of content moderation and discovered that individual differences relating to trust in humans, fear of artificial intelligence (AI), power usage, and political ideology can predict whether a user will invoke the positive or negative machine heuristic. For example, users who distrust other humans tend to be more positive toward machines. Our findings advance theoretical understanding of user responses to AI systems for content moderation and hold practical implications for the design of interfaces to appeal to users who are differentially predisposed toward trusting machines over humans.
新驾驶技术的政治：政治意识形态和自动驾驶汽车的采用
影响因子：
8.5
作者：
Mack, Elizabeth A.;Miller, Steven R.;Chang, Chu-Hsiang;Van Fossen, Jenna A.;Cotten, Shelia R.;Savolainen, Peter T.;Mann, John
通讯作者：
Mann, John
影响因子：
3.2
作者：
Molina, Maria D.;Sundar, S. Shyam;Lee, Dongwon
通讯作者：
Lee, Dongwon