The effect of quality circles on job satisfaction and quality of work-life of staff in emergency medical services
The effect of quality circles on job satisfaction and quality of work-life of staff in emergency medical services
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DOI：
10.1016/j.ienj.2012.10.002
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发表时间：
2013-10-01
影响因子：
1.8
通讯作者：
Pournia, Yadollah
中科院分区：
文献类型：
--
作者：
Hosseinabadi, Reza;Karampourian, Arezou;Pournia, Yadollah
质量圈作为一种参与式管理技术，为解决当今工人的挫折感和不满情绪提供了另一种选择。本研究旨在探讨质量圈的实施对护士工作生活质量及工作满意度的影响。材料与方法：本研究选取哈马丹省两家急救医疗服务机构，随机分为实验组和对照组。在对实验组进行培训并在实验组中建立质量圈后，测量两组的工作生活质量水平和工作满意度。然后采用t检验进行统计分析。结果：干预后，实验组的动机因素得分（p = 0.001）、工作满意度总分得分（p = 0.003）、工作生活质量（QWL）部分概念类别得分（p = 0.008）、总生活空间得分（p = 0.003）、工作生活质量总分得分（p = 0.031）均与对照组有显著差异。结论：本研究证实了质量圈在提高EMS护士工作生活质量和工作满意度方面的有效性，并提出了质量圈作为EMS管理者可采用的一种管理方法。(C) 2012 Elsevier Ltd.版权所有。
Introduction: Quality circles, as a participatory management technique, offer one alternative for dealing with frustration and discontent of today's workers. This study was conducted to investigate the effect of implementation of quality circles on nurses' quality of work-life and job satisfaction.Materials and methods: In this study, two emergency medical services (EMS) of Hamedan province were selected and randomly assigned as the experimental and control groups. After the experimental group was trained and quality circles were established in this group, the levels of quality of work-life and job satisfaction were measured in the two groups. Then, the statistical analyses were performed using t-test.Results: After the intervention, the results showed significant differences between the scores of motivational factors (p = 0.001), the total scores of job satisfaction (p = 0.003), and the scores of some quality of work life (QWL) conceptual categories including the use and development of capacities (p = 0.008), the total space of life (p = 0.003), and the total scores of QWL (p = 0.031) in the experimental group compared to those in the control group.Conclusion: This study confirms the effectiveness of quality circles in improving quality of work-life and job satisfaction of nurses working in EMS, and offers their application as a management method that can be used by EMS managers. (C) 2012 Elsevier Ltd. All rights reserved.