Cognitive Strategies in HCI and Their Implications on User Error
Cognitive Strategies in HCI and Their Implications on User Error
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人机交互中的认知策略及其对用户错误的影响
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Klaus
中科院分区：
文献类型：
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作者：
M. Halbrügge;Michael Quade;Klaus
在计算机上执行经过充分学习的任务时，人为错误是一个不常见但普遍存在的问题。这类错误通常归因于记忆缺陷，如失去激活或干扰其他任务(Altmann&Trafton，2002)。我们认为这种观点忽视了环境的作用。作为具体化的存在，人类在计划和执行任务的过程中大量使用外部线索。在这篇文章中，我们研究了与计算机界面的视觉交互如何与用户错误联系在一起。凝视记录证实了我们的假设，即当记忆力变弱时，对环境的利用会增加。已有的顺序动作和程序错误认知模型(Halbrügge，Quade，&Engelbrecht，2015)被扩展以解释观察到的凝视行为。
Human error while performing well-learned tasks on a computer is an infrequent, but pervasive problem. Such errors are often attributed to memory deficits, such as loss of activation or interference with other tasks (Altmann & Trafton, 2002). We are arguing that this view neglects the role of the environment. As embodied beings, humans make extensive use of external cues during the planning and execution of tasks. In this paper, we study how the visual interaction with a computer interface is linked to user errors. Gaze recordings confirm our hypothesis that the use of the environment increases when memory becomes weak. An existing cognitive model of sequential action and procedural error (Halbrügge, Quade, & Engelbrecht, 2015) is extended to account for the observed gaze behavior.