How does perceived formality shape unheard challenging voices?
How does perceived formality shape unheard challenging voices?
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DOI：
10.1080/09585192.2017.1405359
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发表时间：
2018-01-01
影响因子：
5.6
通讯作者：
Brooks, Sarah
中科院分区：
文献类型：
--
作者：
Brooks, Sarah
有人认为，向上挑战很重要，因为它允许员工在组织决策中拥有发言权。然而，向上的挑战在组织中可能是闻所未闻的。正式的发声机制在很大程度上被认为有利于鼓励员工分享他们的观点和担忧。然而，最近的论文质疑正式和非正式发声之间的区别，促使人们调查正式发声机制在鼓励向上挑战方面的价值。这项定性研究试图通过首先建立正式声音机制的工作定义来理解正式声音机制以何种方式有可能产生未被听到的声音。参与者以19名英国警察为样本，通过卡片分类，对正式和非正式的语音机制进行了分类。他们随后通过半结构化访谈发现，正式的发声机制可能被认为是向上挑战的风险。这些发现可以被学者和实践者用作一个框架，以确定哪里可能听不到具有挑战性的声音。
It has been argued that upward challenge is important because it allows employees to have a say in organisational decision-making. Yet upward challenge may go unheard in organisations. Formal voice mechanisms are largely considered to be advantageous for encouraging employees to share their views and concerns. However, recent papers calling into question the distinction between formal and informal voice have prompted investigation into the value of formal voice mechanisms in encouraging upward challenge. This qualitative study attempted to understand in what ways formal voice mechanisms had the potential to create unheard voices by first establishing a working definition of formal voice mechanisms. Using a sample of 19 UK police officers, participants used a card sort to categorise formal and informal voice mechanisms. They subsequently identified, through semi-structured interviews, that formal voice mechanisms could be considered risky for upward challenge. The findings can be used by scholars and practitioners as a framework to identify where challenging voices may be going unheard.