How Robots Can Affect Human Behavior: Investigating the Effects of Robotic Displays of Protest and Distress
How Robots Can Affect Human Behavior: Investigating the Effects of Robotic Displays of Protest and Distress
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DOI：
10.1007/s12369-014-0235-1
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发表时间：
2014-08-01
影响因子：
4.7
通讯作者：
Scheutz, Matthias
中科院分区：
文献类型：
--
作者：
Briggs, Gordon;Scheutz, Matthias
在道德敏感环境中部署的军用无人机和其他机器人的兴起激发了人们对开发行为符合道德的自主代理的兴趣。自主代理独立推理情境道德的能力将不可避免地导致机器人和人类操作员之间关于所发出命令的道德性的对抗。理想情况下，机器人能够成功说服人类操作员放弃潜在的不道德行为。为了研究这个问题，我们进行了一项实验，以衡量人形机器人如何成功地通过口头拒绝和传达痛苦的情感表现来劝阻人执行任务。结果表明，行为对任务完成有显着影响，对主观指标也有显着影响，例如受试者命令机器人完成任务的舒适程度。我们讨论了机器人的感知代理水平与受试者对机器人对抗的敏感性之间的潜在关系。此外，还讨论了利用机器人情感展示来塑造人类行为可能存在的道德陷阱。
The rise of military drones and other robots deployed in ethically-sensitive contexts has fueled interest in developing autonomous agents that behave ethically. The ability for autonomous agents to independently reason about situational ethics will inevitably lead to confrontations between robots and human operators regarding the morality of issued commands. Ideally, a robot would be able to successfully convince a human operator to abandon a potentially unethical course of action. To investigate this issue, we conducted an experiment to measure how successfully a humanoid robot could dissuade a person from performing a task using verbal refusals and affective displays that conveyed distress. The results demonstrate a significant behavioral effect on task-completion as well as significant effects on subjective metrics such as how comfortable subjects felt ordering the robot to complete the task. We discuss the potential relationship between the level of perceived agency of the robot and the sensitivity of subjects to robotic confrontation. Additionally, the possible ethical pitfalls of utilizing robotic displays of affect to shape human behavior are also discussed.