Boosters of and barriers to smooth communication in family forest owners’ decision making
Boosters of and barriers to smooth communication in family forest owners’ decision making
复制标题
家庭林主决策中顺畅沟通的促进因素和障碍
DOI：
10.1080/02827580802334209
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发表时间：
2008
影响因子：
1.8
通讯作者：
Jukka Tikkanen
中科院分区：
文献类型：
--
作者：
T. Hujala;Jukka Tikkanen
摘要 国际公认的调整非工业私有森林政策的必要性激发了这项研究，旨在更深入地了解家庭森林所有者之间围绕决策的沟通。顺畅沟通的要素构成了理论基础。这些数据包括对芬兰家庭森林所有者进行 30 次半结构化深度访谈的笔录。对与人与人之间的信息交换和讨论相关的叙述性陈述进行了调查，目的是评估人际关系的实例和影响、提供咨询服务以及社会决策系统中的中介互动。该分析是通过结合理论和数据驱动的方法进行的。事实证明，与值得信赖的顾问进行面对面的交流至关重要。然而，一些受访者发现互联网服务和在线点对点通信很有吸引力。受访的家庭森林所有者在获取有关木材贸易或专题林业问题的一般信息时或多或少是自我指导的，但对于具体决策，他们希望获得深刻的、社会依赖的咨询。不信任和有限的理解以及服务与实际需求之间的紧张关系似乎是降低咨询支持性的最大沟通障碍。为家庭森林所有者提供的沟通决策支持服务应建立在可靠的氛围、团契感、情境性、客户关怀和促进同伴网络的基础上。
Abstract The internationally recognized need to adjust non-industrial private forest policies inspired this study, which seeks a deeper understanding of the communication around decision making among family forest owners. Elements of smooth communication constituted the theoretical basis. The data comprised transcripts of 30 semi-structured in-depth interviews with Finnish family forest owners. Narrative statements associated with information exchange and discussions between people were investigated with the aim of assessing instances and implications of personal relationships, advising services and mediated interaction in the social system of decision making. The analysis was conducted by combining theory- and data-driven approaches. The role of personal face-to-face communication with trusted advisors proved essential. However, some interviewees found internet services and online peer-to-peer communication tempting. The interviewed family forest owners are more or less self-directive in obtaining general information about timber trading or topical forestry issues, but for specific decisions they desire profound, socially reliant consultancy. Elements of distrust and limited comprehension, and tension between service and actual needs seem to be the greatest communicative barriers reducing the supportiveness of consultancy. Communicative decision support services for family forest owners should be developed on the grounds of reliable atmosphere, sense of fellowship, contextuality, customer care and facilitation for peer networking.
影响因子：
13.3
作者：
R. Boyne;J. Habermas
通讯作者：
R. Boyne;J. Habermas