Gardeners and gurus: patterns of cooperation among CAD users
Gardeners and gurus: patterns of cooperation among CAD users
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园丁和大师：CAD 用户之间的合作模式
DOI：
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发表时间：
1992
期刊：
影响因子：
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通讯作者：
B. Nardi
中科院分区：
文献类型：
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作者：
Michelle Gantt;B. Nardi
我们研究了CAD系统用户，以了解他们如何使用许多CAD产品提供的复杂定制和扩展设施。我们发现，不同级别的专业知识的用户会协作以自定义其CAD环境并为其应用程序创建程序化扩展。在一组用户中，至少有一位本地专家为其他用户提供支持。我们称此人为当地开发人员。本地开发人员是域名专家，而不是专业程序员，外部技术顾问或MIS员工。我们发现，在某些CAD环境中，支持角色已经正式化，因此当地开发人员得到了官方认可，以及从事当地开发人员活动的时间和资源。通常，当地开发人员角色的这种形式化似乎很成功。我们讨论了我们发现对工作实践和软件设计的含义。
We studied CAD system users to find out how they use the sophisticated customization and extension facilities offered by many CAD products. We found that users of varying levels of expertise collaborate to customize their CAD environments and to create programmatic extensions to their applications. Within a group of users, there is at least one local expert who provides support for other users. We call this person a local developer. The local developer is a fellow domain expert, not a professional programmer, outside technical consultant or MIS staff member. We found that in some CAD environments the support role has been formalized so that local developers are given official recognition, and time and resources to pursue local developer activities. In general, this formalization of the local developer role appears successful. We discuss the implications of our findings for work practices and for software design.