Understanding e-Governance for Development
Understanding e-Governance for Development
复制标题
了解电子政务促进发展
DOI：
10.2139/ssrn.3540058
复制
发表时间：
2001
期刊：
影响因子：
--
通讯作者：
Richard Heeks
中科院分区：
文献类型：
--
作者：
Richard Heeks
新的信息和通信技术可为实现善政目标作出重大贡献。这种“电子政务”可以使治理更有效率和更有效，并带来其他好处。本文概述了电子政务的三个主要贡献：改进政府程序（电子行政）;连接公民（电子公民和电子服务）;建立外部互动（电子社会）。案例研究表明，电子政务是发展中国家当前的现实，而不仅仅是未来的现实。然而，大多数电子政务举措都失败了。因此，各国面临两个挑战。第一，电子准备就绪的战略挑战：为电子政务准备六个确定的先决条件。第二，弥合设计与现实差距的战术挑战：在电子政务项目中采用最佳做法，以避免失败并取得成功。因此，概述了改革的设想，在一份相关文件中提供了更多细节。
New information and communication technologies can make a significant contribution to the achievement of good governance goals. This 'e-governance' can make governance more efficient and more effective, and bring other benefits too. This paper outlines the three main contributions of e-governance: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries. However, most e-governance initiatives fail. Countries therefore face two challenges. First, the strategic challenge of e-readiness: preparing six identified pre-conditions for e-governance. Second, the tactical challenge of closing design — reality gaps: adopting best practice in e-governance projects in order to avoid failure and to achieve success. A vision for change is therefore outlined of which more details are given in a related paper.