Hospital Process Orientation (HPO): The development of a measurement tool
Hospital Process Orientation (HPO): The development of a measurement tool
复制标题
医院流程导向 (HPO)：测量工具的开发
DOI：
10.1080/14783360802351488
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发表时间：
2008
影响因子：
3.9
通讯作者：
W. Tambeur
中科院分区：
文献类型：
--
作者：
P. Gemmel;D. Vandaele;W. Tambeur
本文着眼于过程导向如何可以测量使用的数据从一个大型欧洲大学医院。在部门重组和实施护理方案和临床路径后，医院管理层得出结论，他们没有工具来评估这些变化是否导致工作场所的流程导向。与医院管理层的协议，现有的工具，业务流程导向的测量，并适应医疗保健的具体情况。本文报告了如何改变和验证测量工具，以提出一个有用的工具来衡量员工在医院的过程导向。医院流程导向（HPO）工具可用于测量变更的影响，这些变更被认为会导致更多流程导向，甚至是患者关注。通过这种方式，这些投资的回报可以变得更加有形。HPO工具为医院提供了一种方法来评估他们是如何向更流程导向发展的。
This paper looks at how process orientation can be measured using data from one large European university hospital. After a restructuring in divisions and the implementation of the care programmes and clinical pathways, hospital management came to the conclusion that they had no tools to evaluate if these changes were resulting in a process orientation on the work-floor. In agreement with hospital management, an existing tool of Business Process Orientation measurement was adopted and adapted to the specific context of healthcare. This paper reports on how the measurement tool was changed and validated in order to come up with a useful instrument to measure the process orientation of the employees in the hospital. The Hospital Process Orientation (HPO) tool can be useful to measure the effects of changes that are assumed to lead to more process orientation or even patient focus. In this way the pay-off of these investments can be made more tangible. The HPO tool offers hospitals a way to evaluate how they are evolving towards more process orientation.